Um close de uma chama em um fundo branco.
Um grupo de pessoas está sentado ao redor de uma mesa com papéis e um tablet.

TRAINING IN

Inclusive Care

Hospitality is about welcoming people with quality, respect, and empathy.

Discover specialized training in Inclusive Customer Service aimed at qualifying tourism professionals to serve diverse and demanding audiences.



Um homem de chapéu está parado na recepção de um hotel.

Certification

Upon reaching 70% of its team trained, the company receives the Diaspora.Black Seal for its commitment to best ESG practices.

Practicality

With 10 modules of short videos and 1 hour and 30 minutes of training time, the course can be accessed on our platform or on your company's intranet.

Interactivity

Gamified training, with participation rewards and supplementary content such as in-depth guides and e-books.

Key differentiators for your team

Benefits

  • Individual certificate
  • Gamified journey with interactions and prizes
  • Ideal for all levels.
  • Learning indicators
  • Company seal*
  • Setup number of accesses

* training starting at 70% of your staff

Bring this knowledge to your company!



Inclusive Service Form

Unique Features for You

Ensure your professional development by accessing the individual module.

Ideal for those who want to invest in professional training in customer service.

I want to improve myself.

Unique methodology and content

The central themes of the training were developed from focus groups with leaders from large companies in the sector, under the coordination of consultant Aline Clementino, a specialist in inclusive hospitality.


  • Nonviolent Communication
  • Quality Receptive
  • What is Racism, Prejudice, and Discrimination?
  • How to act in everyday situations
  • How to mobilize companies and teams
  • Taking care of the customer journey
  • How to create a culture of quality.
  • Guide to best practices and legal aspects.
  • Do I need to install any app?

    No. The training is done directly through the browser, working on both computers and iOS and Android devices.

  • Can I link the training to the company's platform?

    Yes, the course is integrated with various LMS platforms. If you prefer, we also offer access on our own platform.

  • Do I need to do the training continuously or can I do a little each day?

    As you wish! Do a little each day and your progress will be tracked so you can return to where you left off.

  • Is there a minimum number of participants?

    No! The training can be conducted for companies of all sizes across a wide variety of sectors. The more participants, the greater the diversity!

  • How does the certification process work?

    The company where 70% of the team completes the training receives a certificate, valid for one year.